Rental Administrator

AbelCine is a full-service equipment and technology provider serving the broadcast, production, and new media industries. With offices in New York and Los Angeles, we support professionals through sales, rentals, training, financing, and technical services. Our mission is to provide creative solutions and expert guidance to the production community.

We are currently seeking a Rental Administrator to join our busy New York Rental team. This client-facing role is central to supporting rental operations by coordinating equipment bookings, handling sub-rentals, processing payments, and maintaining accurate records. This role also provides a high-touch customer experience—greeting clients, answering inquiries, and assisting with sales of expendables—while also serving as a key liaison between departments and external partners. The position requires strong organizational skills, attention to detail, and the ability to multitask in a fast-paced production environment.

This key position will encompass the following responsibilities: 

• Provide a warm, professional, and welcoming experience for clients, guests, and employees both in person and over the phone.
• Serve as the central point of contact, maintaining awareness of daily activities and ensuring smooth communication between departments, customers, and visitors.
• Greet and assist walk-in clients by offering information, answering questions, and escorting them to the appropriate department.
• Answer, screen, and route incoming calls; respond to client inquiries in a timely and helpful manner.
• Support expendables sales by facilitating purchases, maintaining accurate inventory, and restocking the showroom as needed.
• Ensure the reception and front office areas remain organized, clean, and presentable at all times.
• Manage sub-rental requests from other rental houses, including sourcing and coordinating required equipment for Abel jobs.
• Verify and input client insurance certificates into the system for rental compliance.
• Process and reconcile rental invoices, collect payments, and email final rental forms to clients prior to equipment release.
• Establish and maintain strong professional relationships with partner rental houses and vendors.
• Coordinate pickups and returns with internal teams and external couriers to ensure timely deliveries.
• Prepare accurate quotations, schedule equipment for client projects, and provide logistical support throughout the rental process.
• Step in to support rental agents and fill gaps as needed to ensure smooth operations.
• Open and close the facility as needed

Requirements for the successful applicant:

• Bachelor's degree or equivalent technical, hands-on experience in Video/Film industry
• Prior rental house experience is strongly desired
• Comprehension of proper terminology and technical details, with ability to understand equipment compatibility issues
• 1-2 years of verifiable success in a customer service/ administrative position. Candidates must posses and demonstrate a polite, friendly demeanor to establish an upbeat and professional rapport with clients
• Exceptional communication skills, including professional correspondence skills [grammar, spelling, etc.] are a must
• Organization and attention to details are also a must
• Ability to multi-task: handle multiple phone lines, email, fax, etc
• Strong computer skills and Macintosh experience. Experience with Filemaker Pro a plus. 
• Flexibility with hours is a big plus

Physical Effort:

• Prolonged sitting and standing work at a computer, requiring frequent use of monitors
• Manual dexterity and mobility are required
• Standing and walking for the duration of the work shift
• Frequent bending, reaching, and standing 
• Occasionally lift, move, and control equipment cases weighing up to 70 lbs.

Location: Brooklyn, NY 

Status: Full-Time, On-Site, Non-Exempt

Compensation Range: $50,000 - $54,000

Benefits:

We understand that it’s people who make our company great. Because of this, we’re prepared to offer a competitive salary, incentive bonus, and a wide range of benefits including:

• Medical, dental, and vision insurance
• 401(k) with company match
• Flexible spending accounts (FSA)
• Parental Leave
• Pre-tax commuter benefits
• Supplemental insurance options
• Employee discount marketplace
• Pet Insurance
• Paid vacation, sick leave, and holidays
• Discounted gym memberships
• A relaxed but engaged company culture

We are is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, sex, pregnancy, national origin, ancestry, citizenship status, age, marital or partnership status, sexual orientation, gender identity or expression, disability, genetic predisposition, veteran or military status, status as a victim of domestic violence, a sex offense or stalking, or any other class or status in accordance with applicable federal, state and local laws.