AbelCine

Check-in and Subrental Agent

Rental - NY - Brooklyn, NY - Full Time

AbelCine is a full-service equipment and technology provider serving the broadcast, production, and new media industries. With offices in New York, Chicago, and Los Angeles, we support professionals through sales, rentals, training, financing, and technical services. Our mission is to provide creative solutions and expert guidance to the production community.

We are currently seeking a Check-In and Subrentals Agent to join our dynamic New York rental team. This role is critical in ensuring the seamless return, processing, and tracking of rental and subrental gear while maintaining excellent communication with clients, vendors, and internal teams.

Why Join AbelCine?

  • Be part of a passionate and collaborative team serving the creative production community.
  • Exposure to industry-leading equipment and technology.
  • Opportunities for growth within a company that values innovation and expertise.

Key Responsibilities

  • Manage administrative tasks including return reminder emails, outstanding gear follow-ups, and damaged item notifications in coordination with the Service department.
  • Intake and scan returned rental gear, ensuring timely check-in and prep for same-day turnaround.
  • Identify missing or damaged items, notify clients or management, and resolve discrepancies within one week.
  • Generate and manage Missing & Damaged (M&D) invoices; keep Agents and the Rental Operations Manager informed.
  • Support inventory and maintenance teams by flagging missing or damaged consignment or large items.
  • Track all incoming and outgoing subrentals; process returns and restore kits to original state.
  • Maintain detailed physical and digital records of subrentals, including contracts and purchase orders.
  • Coordinate daily courier runs, communicating updates with couriers, Agents, and Prep Technicians.
  • Assist in repacking subrented kits with AbelCine-owned gear and maintain organized storage systems.
  • Manage shipping of outgoing non-NYC subrentals.
  • Assist clients and colleagues with loading and unloading equipment as needed.

Qualifications

  • Undergraduate degree or equivalent combination of education and work experience.
  • Strong administrative and organizational skills with impeccable attention to detail.
  • Ability to take initiative, prioritize, and make decisions in a fast-paced environment.
  • Excellent verbal and written communication skills.
  • Ability to multi-task across phone, email, and internal systems.
  • Friendly, energetic, and professional demeanor with a customer-service mindset.
  • Physical ability to lift and control cases weighing up to 70 lbs.
  • Prior industry experience and interest in film/production technology is highly desirable.
  • Flexibility with hours is a plus.
  • Familiarity with Mac OS and FileMaker Pro is a plus.
Physical Effort:
  • Prolonged sitting and standing work at a computer, requiring frequent use of monitors
  • Manual dexterity and mobility are required
  • Standing and walking for the duration of the work shift
  • Regularly lift, move, and control equipment cases weighing up to 70 lbs.
  • Frequent bending, reaching, and standing while processing and repacking gear.
  • Assisting with loading and unloading heavy equipment in and out of vehicles and the facility.

Location: Brooklyn, NY 

Status: Full-Time, On-Site, Non-Exempt

Compensation Range: $45,000 - $50,000

Benefits:

We understand that it’s people who make our company great. Because of this, we’re prepared to offer a competitive salary, incentive bonus, and a wide range of benefits including:

  • Medical, dental, and vision insurance
  • 401(k) with company match
  • Flexible spending accounts (FSA)
  • Parental Leave
  • Pre-tax commuter benefits
  • Supplemental insurance options
  • Employee discount marketplace
  • Pet Insurance
  • Paid vacation, sick leave, and holidays
  • Discounted gym memberships
  • A relaxed but engaged company culture
We are is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, sex, pregnancy, national origin, ancestry, citizenship status, age, marital or partnership status, sexual orientation, gender identity or expression, disability, genetic predisposition, veteran or military status, status as a victim of domestic violence, a sex offense or stalking, or any other class or status in accordance with applicable federal, state and local laws. 
Apply: Check-in and Subrental Agent
* Required fields
First name*
Last name*
Email address*
Location
Phone number*
Resume*

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or paste resume

Paste your resume here or attach resume file

Cover Letter*
Who referred you to this position? Enter their first and last name here.
What’s your citizenship / employment eligibility?*
What’s your highest level of education completed?*
LinkedInLinkedIn profile URL:
What languages do you speak fluently?
Desired salary*
Earliest start date?*
Can you work overtime?*
In 150 characters or fewer, tell us what makes you unique. Try to be creative and say something that will catch our eye!*
What are your preferred pronouns?
Do you now, or will you in the future, require sponsorship for employment visa status?*
Briefly tell us about your customer service experience in high pressure environments.*
How do you stay organized in a busy and ever-changing work environment?
Have you worked in a rental house, or in a film production environment? Tell us about it.*
The following questions are entirely optional.
To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Gender
Race/Ethnicity
Human Check*